Crisis management,
24 hours a day
When a crisis starts, the first hour decides the story. Our team detects it, contains it and helps you recover, at any hour and on any channel.
Service 05 · Crisis management
Crisis management,
24/7response team
<5 minalert latency
94%crisis prevention rate
Protocol
Our crisis response protocol
01
Detection
Social Intelligence flags the first source, the speed of spread and who is amplifying it.
02
Assessment
Within the hour: risk level, legal options, stakeholders and a holding statement.
03
Containment
Platform reports, legal notices, spokesperson guidance and media management.
04
Recovery
Positive content, press and search work so the crisis stops defining you.
05
Post-mortem
A report on what happened, what worked and the plan for next time.
A real timeline
The first hour, minute by minute
Scroll through the response. Every step is planned before the crisis starts.
00:00elapsed
- 00:00Detected
A defamatory post appears on a forum. Social Intelligence flags it in under five minutes.
- 00:02Alert sent
WhatsApp, Telegram and email notify you and the on-call strategist.
- 00:06Team on the case
Risk level set, stakeholders mapped, legal options reviewed.
- 00:14Platform and legal action
Report filed with the platform; legal notice prepared for the author and host.
- 00:27Holding statement
A short statement is ready for press and partners, before anyone asks.
- 00:41Positive assets pushed
Press, owned profiles and verified pages move up while the post is reviewed.
- 01:00Contained
Spread stopped at the first source. Monitoring continues 24/7 and a report follows.
What we handle
Crises we manage every week
01
Defamation & smear campaigns
Coordinated attacks traced to their source and answered with evidence.
02
Viral complaints
Customer incidents that spread on social media and review platforms.
03
Leaks & data incidents
Communication plans that protect trust while legal teams work.
04
Executive exposure
Personal attacks on founders, executives and public figures.
05
Fake reviews & bot attacks
Detection, documentation and removal requests at scale.
06
Political crises
Rapid response during campaigns and government communication.
Questions
Crisis management FAQ
What should I do in the first hour of a reputation crisis?
Contain, do not improvise. Our team detects the source, sets the risk level, prepares a holding statement and files platform and legal actions, all within the first hour. The first hour decides the story.
Do you work nights and weekends?
Yes. The response team runs 24/7 and a strategist usually replies within the hour, any day of the year.
Can you stop something from going viral?
Often, if we catch it early. We contain spread at the first source, and clients on Social Intelligence achieve a 94% crisis prevention rate because the alert arrives before the story does.
What kinds of crises do you handle?
Defamation and smear campaigns, viral complaints, leaks and data incidents, attacks on executives, fake-review and bot attacks, and political crises.
Where to next
Related services
Free & confidential
Facing a crisis right now?
Write to us. A strategist will reply personally, usually within the hour.